Salon Admin Assistant/Reception Personnel
Location: Molito, Ayala Alabang
Position Type: Full-time
The Salon Admin Assistant/Receptionist is responsible for managing the front desk, providing excellent customer service, and supporting administrative functions within the salon. This role requires exceptional communication skills, multitasking abilities, and a friendly demeanor.
Responsibilities
Greet and Welcome Clients:
- Warmly welcome clients as they arrive at the salon.
- Provide a positive first impression, creating a friendly and inviting atmosphere.
Appointment Scheduling:
- Manage the salon's appointment book or software system.
- Schedule and confirm client appointments, ensuring accurate details.
Customer Service:
- Address client inquiries, concerns, and complaints in a professional and courteous manner.
- Provide information on services, pricing, and availability.
Answering Phones and Emails:
- Handle incoming calls and emails, directing them to the appropriate staff members.
- Respond to general inquiries and provide basic information.
Maintaining a Tidy Reception Area:
- Ensure the reception area is clean, organized, and well-maintained.
- Arrange reading materials and promotional materials for clients.
Payment Processing:
- Handle cash, credit card transactions, and other forms of payment accurately.
- Issue receipts and maintain proper records of transactions.
Retail Sales Support:
- Assist clients in selecting and purchasing retail products, explaining their benefits and usage.
Assisting with Administrative Tasks:
- Assist in managing inventory of salon products and supplies.
- Perform data entry tasks, including updating client records and sales transactions.
Coordination with Salon Staff:
- Communicate with stylists, estheticians, and other staff members regarding client appointments and special requests.
Upholding Salon Policies:
- Enforce salon policies and procedures, ensuring a safe and pleasant experience for all clients.
Handling Special Requests:
- Accommodate special requests from clients, such as rescheduling or specific stylist preferences.
Maintaining Knowledge of Services:
- Stay updated on salon services, packages, and promotions to effectively promote them to clients.
Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or administrative role is preferred.
- Proficiency in using salon management software or appointment booking systems.
- Strong communication and interpersonal skills.
- Ability to handle cash and process payments accurately.
- Knowledge of salon services and products is a plus.
- Well-groomed and professional appearance.
Working Conditions
- The job may require standing for extended periods.
- Flexible work hours, including evenings and weekends, may be necessary.
- Exposure to various hair and beauty products may be required.