Online Store Assistant
The Online Store Assistant plays a vital role in managing The Color Bar’s online retail platform, ensuring
a seamless and engaging shopping experience for our clients. This position involves overseeing the
salon’s online store operations, customer interactions, and order fulfillment. The Online Store Assistant
contributes to expanding the salon’s online presence and enhancing customer satisfaction.
Responsibilities
E-Commerce Management: Monitor and manage the salon’s online store, including product listings, descriptions, pricing, and inventory levels.
Customer Service: Provide excellent customer service by addressing online inquiries, assisting with product selection, and resolving issues promptly.
Order Processing: Process online orders accurately, ensure proper packaging, and arrange timely shipping or pickup.
Product Updates: Regularly update the online store with new products, promotions, and special offers.
Inventory Control: Monitor online inventory levels and coordinate restocking as needed.
Product Knowledge: Develop a strong understanding of the salon’s retail products to provide informed recommendations.
Customer Engagement: Interact with customers through online chat, emails, and social media platforms.
Social Media Integration: Collaborate with the marketing team to promote online products through social media channels.
Quality Assurance: Ensure that online product listings are accurate, visually appealing, and aligned with brand standards.
Online Store Performance: Monitor online store analytics and identify opportunities for improvement.
Returns and Exchanges: Handle customer returns and exchanges according to the salon’s policies.
Collaboration: Work closely with the retail and marketing teams to align online store efforts with overall business goals.
Technology Updates: Stay informed about e-commerce trends and advancements to enhance the online shopping experience.
Qualifications
Education: A high school diploma or equivalent is required; additional education in business, marketing, or related field is a plus.
Experience: Prior experience in e-commerce, customer service, or retail is advantageous.
E-Commerce Platforms: Familiarity with online store platforms and content management systems.
Customer-Centric Approach: A commitment to providing exceptional customer service and a positive online shopping experience.
Communication Skills: Clear and professional communication skills, both written and verbal.
Digital Savviness: Proficiency in using computers, online platforms, and social media.
Attention to Detail: Meticulous approach to ensure accurate product listings and order processing.
Problem-Solving: Ability to resolve customer inquiries and issues effectively.
Organizational Skills: Effective time management and organizational skills to manage multiple tasks.
Team Collaboration: Willingness to work collaboratively with different teams within the salon.
Adaptability: Ability to adapt to changing technologies and industry trends.
Professionalism: Maintain a professional demeanor in all customer interactions.
Benefits
- Competitive compensation package.
- Opportunities for professional growth and development.
- Exposure to e-commerce and online retail operations.
- Creative and collaborative work environment.